Requesting a Refund

1.Submit a Refund Request

• If you believe you are eligible for a refund (e.g., for a no-show session or payment made by mistake), you can submit a refund request directly through the platform.
• Go to your payment history and select the session or payment you wish to dispute.
• Click on the "Report an Issue" button and provide the necessary details explaining why you’re requesting a refund.

2.Refund Policy for No-Show Sessions:

• If either you or your Edur misses the session without prior cancellation, the session is considered a "no-show."
• In the case of a no-show, refunds are generally not issued unless there was a legitimate issue such as technical failure, emergency, or miscommunication.
• However, you can always contact support if you believe there’s a valid reason for a refund.

• Credit/Debit Card: Refunds typically take 5-10 business days to process, depending on your bank or card provider.
• Bank Transfers: Refunds through bank transfer may take 7-14 business days to be processed.
• Digital Wallets: Refunds for payments made via digital wallets like PayPal or Google Pay are usually processed within 3-5 business days.

Once your refund request is approved, you will receive a confirmation email, and the amount will be credited back to your payment method.